Hanoi Emerald Waters Hotel & Spa

The breakfast is so subpar for a so-called 'premium' hotel! The noise from the 2nd floor kitchen was unbearable, and, would have apreciated a complimentary room upgrade. On top of it, corridors looked like they haven't been dusted in ages. I almost thought of giving them a good review, but just couldn't.

The location is good and perfect, close to major attractions, shopping, weekend markets, a beautiful lake and many more, the restaurant and all the restaurants and shops, you cannot beat it.

Liked everything!

Excellent service and neat and beautifully designed rooms with very comfortable beds. Great location in a really quiet area, close to Vietnam by far as well as all the traditional walking streets, food vendors, lake, night market.

Beds were too high.

This hotel was so good! The attentive service stood out, with staff offering invaluable assistance and recommendations for local tours. We adored the central location, just a stroll away from key attractions. Breakfast was delicious, with various options that catered to everyone. Highly recommended for an lovely experience!

The hotel is fairly clean, has reasonable prices, its location is marvellous and unbeatable so close to Hoan Kiem Lake & eateries around French & Old Quarters as well as downtown. The staff are very, very nice people with their perfect service.

The staff are very nice and polite people from bellboys.

The location is perfect. Just a 3-minute walk to the Thang Long Water Puppet Theatre by the lake. The hotel arranged our tours and suggested fun local spots. Breakfast was great, and the staff really went out of their way to help us with everything.

One minor downside was that the hotel infrastructure seemed a bit outdated, which may need refreshing soon.

Great place for a family getaway

Special thanks to Zoey.

It wasn't exactly inexpensive, but for what you get, it feels reasonable.

Really good location, dedicated staff, exquisite towel art, a amazing experience.

Staff were helpful. Room was clean. Wi-Fi was fast, but laundry took forever.

We loved our stay here! The breakfast was good with made-to-order eggs and an extensive buffet. Our connecting room was perfect for our family, but it could have used better soundproofing.

Emerald Waters offers a superb experience for both business and leisure guests. The buffet breakfast was a good mix of Asian and Western options with made-to-order dishes, catering to different dietary preferences. The room was spacious and clean. Its prime location in the Old Quarter made it easy to explore nearby attractions, including just a short walk to the lake.

The soundproofing in the room could be improved.

We loved staying here with our two dogs! It was easy exploring the nearby Thang Long Water Puppet Theatre just a three-minute walk away, and the breakfast options were unmatched, even with custom hot dishes made to order. The staff arranged a family-friendly tour.

In my wife's opinion, more dog-friendly services would be great.

The room I stayed in was neat and nicely styled and complete with good amenities and great views. A walk-in shower, a dryer, and robes were available there. the breakfast was marvelous and the check-in was fast.

Free parking and incredible breakfast with Vietnamese & international dishes. Magnificent and favorable location not too far from Ngoc Son Temple.